The support commitments and response targets flowbit provides by plan.
1. Scope
This flowbit Support Policy sets out the terms under which flowbit provides support and related services to customers with an active subscription.
2. Support channels and hours
Support is available through the following channels, subject to your plan:
- In-product help and documentation, available at all times.
- Email support during standard business hours.
- Priority support with defined response targets for eligible plans.
3. Response targets
flowbit uses commercially reasonable efforts to respond within the targets associated with your plan and the severity of the issue. Response targets describe time to first response, not time to resolution.
4. Exclusions
Support does not cover issues arising from unsupported configurations, third-party software, or modifications not made by flowbit.